Refund Policy
REFUND POLICY
We hope you will be happy with your online order from Freelance Fabrics (Kidlington) Ltd, but if you aren't please contact us within 14 days of the order date to arrange to return the item for exchange or refund in accordance with the terms below.
1. This policy sets out the returns policy for goods or services purchased through the online store operated by Freelance Fabrics Kidlington Ltd.
2. Refunds will only be made if your item is unused and in the same condition in which you received it, and it must be in the original packaging. It would be helpful if you could contact us before returning the item.
3. Specially ordered items, patterns (knitting & sewing) or cut fabric that isn't a standard size are not eligible for return or refund.
4. Some services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. You have rights under the Consumer Contracts Regulations to change your mind about a purchase you have made within 7 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packing charges made. But you are not entitled to a refund of the cost you incur in returning the item to us.
6. Where an item is faulty, not as described or does not work properly, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
7. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment.
8. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.
9. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
10. Items purchased in a sale are not be eligible for a refund unless they are faulty. If you are in any doubt please contact us before making the purchase.